Privacy Policy

1. Who We Are

Lumira Education is a trading name of Faculti Media Limited (Company No. 08403116), providing tutoring and education services to individuals and schools across the UK.

We are committed to protecting your personal data and respecting your privacy.

2. What Data We Collect

We may collect:

• Full name, address, and contact information (email, phone number).
• Student information (name, age, educational needs, EHCP status if applicable).
• Payment and invoicing details.
• School and educational institution information.
• Website usage data (IP address, browser type, device information).

We do not collect unnecessary or excessive information.

3. How We Use Your Data

We use your data to:

• Provide tutoring and educational support services.
• Arrange and manage sessions.
• Communicate with you regarding services.
• Maintain safeguarding compliance.
• Process payments and invoices.
• Improve our services and website experience.

4. Lawful Basis for Processing

We process your data under:

• Contractual necessity (to deliver services).
• Legal obligation (e.g., safeguarding, tax records).
• Legitimate interests (business operations, customer service).

Where applicable, we seek explicit consent.

5. Sharing Your Data

We only share your data:

• With tutors contracted under safeguarding agreements.
• With local authorities or schools (where agreed or legally required).
• With trusted service providers (e.g., accounting, IT support), under strict confidentiality agreements.

We do not sell or rent your data to third parties.

6. Data Security

We implement technical and organisational measures to protect your data, including:

• Secure cloud storage.
• Limited access to sensitive data.
• Regular data protection reviews.

7. Data Retention

We retain personal data:

• For as long as necessary to deliver services.
• As required by legal, accounting, or safeguarding obligations (typically six years for financial records).

8. Your Rights

You have the right to:

• Access your data.
• Correct inaccuracies.
• Request deletion (subject to legal limits).
• Object to processing.
• Withdraw consent (where processing is based on consent).

To exercise your rights, email office@lumiraeducation.co.uk.

9. Cookies

Our website uses cookies to enhance user experience. You can control cookie settings through your browser.

10. Ownership Notice

Lumira Education operates as a division of Faculti Media Limited, registered in England and Wales (Company Number: 08403116).

All references to "Lumira Education" are understood to include its parent company, Faculti Media Limited, where applicable.

11. Contact

For any privacy concerns, contact:

Data Controller:
Faculti Media Limited (Trading as Lumira Education)
Princess Caroline House, 1 High Street, Southend-on-Sea, Essex, SS1 1JE
Email: office@lumiraeducation.co.uk

You can also contact the UK Information 's Office (ICO) if you are unsatisfied with our response.